Privacy Policy

Introduction

Welcome to The White Hart Inn at Lydgate Privacy Notice, referred to in this document as The White Hart Inn at Lydgate, “the Company” or “We”.

Here at The White Hart Inn at Lydgate we respect your privacy and are highly committed to protecting your personal data. When we refer to “your” personal data we are referring to you personally and, where it is applicable, to any individuals who are connected to your business, such as employees, consultants or workers, who you request that we process data for, in the provision of our services.

The General Data Protection Regulation (GDPR) is the latest EU data privacy and protection framework which is effective from 25th of May 2018.

We identify that the processing of such data is fundamental to the delivery of our services and commit to complying with data protection law which requires us to process personal data using the following principles;

• It will be used lawfully and fairly;
• It’s use, storage and removal will be transparent;
• It will be collected for valid purposes that have been clearly explained to you and not used for other purposes, unknown to you;
• It will be accurate and kept up to date;
• It will be kept securely; and
• It will only be kept for as long as is necessary.

We are committed to GDPR compliance and take our obligations seriously by building them into our day to day and strategic processes, some of which you want to consider when conducting your assessment from a GDPR point of view.

Who to Contact

This Policy sets out basic information; however, you may have specific questions or wish to exercise your legal rights.

If you believe that we have collected or processed your personal data incorrectly, you do have the right to make a complaint to the relevant body, the Information Commissioner’s Office (ICO) (www.ico.org.uk) However, we would appreciate the chance to deal with your concerns and so please contact us in the first instance.

What is “Personal Data”?

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Special Categories of Personal Data

There are also special categories of personal data as identified by GDPR which includes information relating to; racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership status, genetics, biometrics (for ID), physical or mental health, sexual life or sexual orientation and criminal activity, including alleged, proceedings, convictions or sentences.

In general, we do not collect any Special Categories of Personal Data about you, unless you are a Candidate or an Employee, in which case a separate Applicant Privacy Notice and an Employee Privacy Notice are available.

The collection and processing of this data is limited to the provision of services to our clients to enable us to provide payroll and HR advisory services and in fulfilling our contract with them.

When do we Collect and Process Personal Data?

We may collect and process personal data in a variety of ways, the main ways are identified below and are examples, but this may not be an exhaustive list.

When you;

• Interact with us directly via a telephone call, in-person discussion, networking event etc.
• Visit our website or social media channels;
• Sign up to our marketing mailing list;
• Become a prospective client;
• Become a client;
• Apply for a work placement, work experience or job with us;
• Become an Employee;
• Work with us in a business relationship capacity such as a consultant, referrer, supplier or any other third party

Keeping it Accurate

In fulfilling our GDPR commitments, it’s important that the personal data we hold about you is accurate and up to date. As such, please keep us informed of any changes so that we can update our records and maintain our all-important relationship with you.

Failing to Provide Personal Data

Where we need to collect personal data by law or under the terms of a contract that we have with you, and you fail to provide the data when requested, we may not be able to perform the contract.

In such cases, having exhausted all avenues, we may be unable to start providing services or cancel the services however this will only occur following formal notification with an opportunity to rectify matters.

Reasons why we use your Personal Data and Consent

We will only use your Personal Data lawfully and most commonly when we need to perform the contract which we have entered into with you, where we need to comply with a legal or regulatory obligation or where it is necessary for our legitimate interests (and your interests do not override ours).

As such generally, except for some marketing activities, we do not rely upon consent as a legal basis for processing your Personal Data.

Marketing

We believe that direct marketing and communication with current clients is a fundamental part of our contractual commitment as our “news” includes changes in the industry and so we rely on this legitimate interest to automatically put you on our mailing list, with the option for you to opt out at any time.

If you are not an existing client, we will ask you to opt in and therefore consent to receiving our marketing and communication information. The newsletter sign up section on our website clearly asks you to opt in to receiving marketing and communication from us.

We generally do not share your personal data with any other company for marketing purposes but in the unusual event that we do, we will obtain your express consent for this.

If you are on our mailing list, you have a clear and easy way to opt out at any time. If you opt out of marketing and communication with us, then we will continue to process your personal data in the provision of our services and your e-mail address will be retained, but not used, on our chosen online mailing software for record keeping purposes unless you specifically request for this to be deleted.

Data Security

We have put together appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Our strategy on data security includes physical access controls, restriction of access to and encryption of data stored on automatically updated systems, protected by hardware and software firewalls, anti malware solutions and multi-layered business continuity and disaster recovery strategies.

Data Breaches

We have put in place procedures to deal with any suspected or actual data breach and will notify you where we are required to do so.

Data Retention

We will only retain your Personal Data, and that which belongs to individuals connected with your business, for as long as is necessary to fulfil our contract with you or for the purposes of satisfying a legal, accounting or regulatory requirement.

We assess retention on a case by case basis however; our minimum periods of retention for retaining personal data are;

• For the entire period that you are a client or have a business relationship with us;
• For two years after you have ceased being a client or having had a business relationship with us in which case all personal data will be deleted with the exception of basic information such as client name, services used, main contact name and contact details and any relevant information which we feel may be of mutual benefit in the future;
• For 6 years plus, current year in the cases of financial or payroll information.

In the case of marketing and communications; we will retain and process this indefinitely until such time that you opt out.

In some cases, we may anonymise your personal data so that it can no longer be associated with you, for research or statistical purposes and we may use this information indefinitely without further notice to you.

Your Legal Rights

You have the right to;

• Request Access to your personal data, commonly referred to as a data subject access request or DSAR which enables you to receive a copy of the personal data we hold on you and to check that it is being lawfully processed;
• Request Correction of your personal data which enables you to have any incomplete or inaccurate data corrected;
• Request Erasure of your personal data. This allows you to ask us to delete or remove personal data where there is no good reason for us to continue processing it. Please note that whilst we wish to comply with this as much as possible, it may be difficult to agree to this if we are required to continue processing for a legal reason(s); however we will notify you of this.

Third Party Websites

Our website may include hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for the privacy policies and practices of third parties.

Cookies and Google Analytics

Our website uses cookies. Our cookie policy can be viewed here or by using the link below.

Our website also uses tracking software to monitor it’s visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information www.google.com/privacy.html

Our Details

This website is owned and operated by Penrhyn Inns Limited. We are registered in England and Wales under registration number 02894485, and our registered office is at 51 Stockport Road, Lydgate, Oldham OL4 4JJ. Our principal place of business is at 51 Stockport Road, Lydgate, Oldham OL4 4JJ

You can contact us:

a) by post, using the postal address above;

b) using our website contact form;

c) by telephone, on the contact number published on our website

d) by email, on the email address published on our website

 If you wish to exercise any of these rights, please contact us.